FAQ
Here are some of the frequently asked questions
What are the benefits of using Hopper?
Hopper increases movement and comfort while sitting, improving circulation, reducing stiffness, and boosting focus through natural motion.
How do I use Hopper?
Place your feet on Hopper and move in two ways: (1) rock by pressing forward with your toes, and (2) bounce by applying downward pressure with your legs. For best posture, keep your hips slightly above your knees and your ankles at about 90° with your legs relaxed.
Which direction should Hopper face?
The orientation changes the feel:
- Logo up = more resistance (better for sitting closer to your desk).
- Logo down = softer bounce for a more relaxed feel.
Try both to see what works best for you.
Will Hopper fit my desk setup?
Hopper raises your feet ~6", so check that your knees will still have enough clearance under your desk while using it. Refer to the measurement photo to ensure compatibility.
How durable is Hopper and how long will it last?
Hopper is built for long-term durability with a thick, reinforced aluminum frame, enclosed torsion springs housed for extra support, and built-in stopping points to prevent overextension. Designed to withstand normal daily use, Hopper is made to last for years while maintaining peak performance.
What is the warranty?
Hopper is built to last but if there is any mechanical failure from normal use, we'll replace it for you free of charge.
Can I use Hopper while standing?
Hopper is primarily designed for seated use, but you can place one foot on it to bounce or rock while standing. However, the majority of your weight should remain on your other foot. Do not stand on Hopper with both feet.
Can I use Hopper on carpet or hardwood floors?
Yes! Hopper works well on both surfaces.
Do I need to assemble Hopper?
No assembly required! Hopper arrives fully assembled and tested for quality.
How do I clean it?
Hopper's surface is real walnut wood. Clean it with a household wood cleaner and a soft rag.
Is Hopper safe for children?
Hopper is designed for adults and should not be used as a toy or stepping stool. Keep it away from young children to prevent injury.
My chair drifts while using Hopper. What can I do?
Use a stationary chair or lock your chair wheels. Locking replacement wheels are available on Amazon.
Do you ship internationally?
Yes! International customers receive a shipping discount, but tariffs, taxes, and duties (if applicable) are paid upon delivery.
When will my order arrive?
- USA Standard Shipping: 3-7 business days (free)
- USA Express: 1-2 business days
- International & USA Intercontinental: Varies by location (typically 8-15 business days)
Tracking info is emailed once your order ships.
I’m a business or distributor. Do you offer bulk pricing?
Yes! Contact support@hopperfootrest.com for a custom quote.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex) and PayPal. We do not accept checks, money orders, wire transfers, debit-only payments, or cash on delivery.
Is my order secure?
Yes, all transactions are SSL-encrypted. Payments are processed securely, and your credit card information is never stored on our servers.
Do I need an account to order?
No, you can check out as a guest. However, opting into the email list gives you access to discounts and early product releases.
What if I’m not happy with my purchase?
We want you to love Hopper! If there's an issue, we'll replace it for free. If you're unsatisfied, return it within30 daysfor a refund (minus return shipping costs).